TAF Music Gifts - Return Policy

We at TAF Music Gifts are proud of the products that we sell and are confident that you will be happy with your purchase. If you wish to return an item, please contact us first.

Standard product returns:
Under the Distance Selling Regulations (2000), a buyer may return any standard item within 7 days of purchase. Please contact us before returning any item so that we can issue you with a returns number to ensure your refund is swiftly processed. Please quote your invoice number in any communication.

If you wish to return an item, you must send it back to us in its original condition within 7 working days for a full refund. We will refund the amount you paid for the item and, a percentage of your original postage*.

It is the buyer's legal responsibility to take reasonable care of the item they wish to return.

The buyer is responsible to pay the cost of returning the item to TAF Music Gifts.

Any returned item must be sent by a service that provides proof of posting.

Faulty product returns:
TAF Music Gifts will bear the cost of returning a defective item. Please contact us before returning any item so that we can issue you with a returns number to ensure your refund or replacement is swiftly processed. The buyer must use the most economical method to return the item and obtain proof of posting for postage to be refunded. Full details will be given to the buyer once a return request is approved.

TAF Music Gifts will, at the buyers request, either issue a replacement item (if stock is available) or refund the amount you paid for the item and a percentage of the original postage and packing charges paid*, plus your return postage.

Personalized product returns:
Personalized products such as clocks that customized with your text are generally not returnable unless they are faulty. If you have a problem with a personalized item, please get in touch with us and we will see what we can do to rectify the situation.

*Postage refunds:
Postage refunds will be for the portion of the original shipment net weight because the original postage is calculated on a complete order (e.g. total original order=100g, returned item=20g, refund will be 20% of the postage).

The TAF Music Gifts return policy does not in anyway affect your Statutory Rights in Great Britain.

Legal jurisdiction:
TAF Music Gifts Terms and Conditions will be governed by and interpreted in accordance with English Law and the courts of England and Wales have jurisdiction to resolve any disputes